From learning to navigate around-the-clock client assistance to perfecting the overall consumer online experience, these are just some of the few expectations that consumers have of all online businesses.
80% of surveyed online users confirmed they have engaged with an AI chatbot at one point or another.
Businesses across all industries are turning to integrate the use of AI chat boxes to better manage and are reaping the benefits. Here are a few selling points about AI chatbot usage that may elevate your business:
24-HOUR ASSISTANCE
Information is accessible with the touch of a button, and so are chatbots. Whether consumers are in a different time zone or not, having any questions addressed at any time of the day can be the important factor that makes a client want to conduct business with your organization!
Based on a Statista statistic, research shows that 33% of online consumers found chatbots ‘very effective’ in resolving their queries.
MORE ACCURATE LEADS
Despite 24-hour assistance, businesses need to ensure that all incoming online traffic is being analyzed to yield high quality leads. This helps filter through all online traffic to better target your desired user demographic.
According to Drift, chatbots aid in generating 55% of high-quality leads for businesses.
OMNI-CHANNEL APPROACH
The beauty of running a business today is that you have multiple platforms to utilize. In layman's terms, more accessibility equals more coverage. With the help of conversational AI, connecting all digital channels will be easily integrated. Some of the main highlights of a multi-channel approach consist of saving time on redundant customer requests, allowing for comprehensive connectivity to track new customer behavior patterns when collecting data and provide a quicker response time to customer requests across all platforms.
ENGAGEMENT BOOSTER
Online users enjoy fast response times that come with AI chatbots. Your business can engage with more leads when it allows visitors to start conversations on the website compared to when it asks them to first fill out the forms.
68% of users appreciate the fast response time that comes with using chatbots.
ASSISTING IN MULTIPLE LANGUAGES
Without multilingual support, businesses are at risk of losing the attention of consumers. Multilingual chatbots improve the the overall user experience with self-service options. Users can easily find answers to common questions without waiting for a response.
Where can I learn more about using AI Chatbots for my business?
At EV-Consultech, we can assist you with any concerns on how to yield better productivity and efficiency for your digital workplace. Begin your AI chatbot integration today by scheduling a technology consultation with us below.