Job Description

EV-CONSULTECH, INC. is an Information Technology Services company established in Pasadena, CA since 2004, specialized in providing IT Managed Services and IT Solutions to small and medium size businesses in the Greater Los Angeles Area. Over the past ten years, the company has achieved strong revenue growth and profitability due to its commitment to providing customers with high quality solutions and industry-best customer service. EV-Consultech, Inc. is looking to add an IT FIELD TECHNICIAN to its team. The primary responsibilities of the position will be to complete computing-focused installation and repair jobs at our customer's sites, and at the same time provide on-site and remote technical support to end users.

Responsibilities

• Travel to conduct service work
• Installation/maintenance of client computers and network hardware, and various software applications (patches, upgrades and integrations)
• Maintaining and/or repairing of computers and network equipment, on-site or remotely
• Troubleshooting a variety of computer issues
• Setup/maintenance of any network security measures
• Look for and suggest any improvement in IT infrastructure for our clients
• Keep up-to-date on supported software and hardware trends and changes

Education

• Courses completed in computer technology or computer information systems
• Completed IT Certifications (Microsoft MSCA, Cisco CCNA, CompTIA A+ Network+ Security+ Certification Boot Camp)
• Associates or bachelor’s degree in Information Technology, Computer Science (or equivalent)

Qualifications

• Driver's license and car registration
• Spanish proficiency a plus
• Minimum 2-year prior experience with providing Help Desk and Remote Desktop Support to SMB

Skills

• Advanced computer skills
• Excellent interpersonal communication skills, especially on the telephone
• Commitment to customer satisfaction
• Ability to professionally deal with all types of situations and customers
• Ability to work under pressure
• Excellent diagnostic and problem-solving skills, including ability to determine urgency and impact on the customer
• High attention to detail, including full ticket documentation and completion
• Ability to thrive and adapt in a fast paced, changing environment
• Ability to work and stay on task with minimal supervision
• Ability to work in a team environment
• Easy to adapt to changing schedules
• Excellent organization and time management skills

Required Knowledge

• Extensive Knowledge of Microsoft operating systems (e.g., Win 7, Win 8, Win 10, Win 11)
• Extensive Knowledge of Microsoft Servers (e.g., Microsoft Server 2008, 2012, 2016, 2019, 2022)
• Knowledge of Mac OS X (e.g., Mojave, High Sierra, Yosemite, Monterey, Ventura) and iOS
• Knowledge of Routers and Firewalls (e.g., SonicWALL, SD-WAN, Cisco)
• Knowledge of VoIP Phone Systems (e.g., Ring Central, 8x8, Avaya IP Office, Mitel, GoTo)
• Knowledge of BDR Solutions (e.g., Datto, Axcient C2C and Axcient D2C, CrashPlanPro)
• Knowledge of Microsoft Office 365 Administration
• Knowledge of Wireless Access Point installation and configuration (e.g. Ubiquity, Aruba, Ruckus)
• Knowledge of Android OS devices

Preferred Knowledge (a plus but not required)

• Knowledge of CAT5/CAT6 Cabling and terminations
• Knowledge of Audio Video
• Knowledge of Access Control Systems
• Knowledge of Surveillance Cameras
• Knowledge of VoIP Phone Systems
• Working knowledge and experience with RMM Systems
• Working knowledge and experience with ConnectWise or similar PSA System

Position Type

Part-Time, 25 hours / per week

Benefits

- Salary is competitive with the industry and is based on work experience.

- Mileage reimbursement for vehicle usage during workday at current federally mandated rate.

Job Type: Part-time

Salary: $17.00 to $22.00 /hour

2483 Loma Vista Street, Pasadena, CA 91104 – 626-405-8987 EVELANDIA@EV-CONSULTECH.COM